Greetings of the day,
As per the discussion requesting you to please find the detailed Job Description for ” Tech Mahindra ”
Requesting you to please suggest a date when we can plan the Campus drive for the same.
Company Name:- Tech Mahindra
Job Location:- Noida, Uttar Pradesh
Qualification:- B.Tech CSE , IT /BCA/MCA
Profile:- L1 Support Engineer.
Skills Required:-
Should Have Good Knowledge Of Computer Networking.
Should Have Excellent English Communication Skills
Roles & Responsibilities:-
Responding to customer inquiries.
Identifying customer issues and diagnosing the root of the problem.
Providing basic troubleshooting and guidance to customers in resolving their issues.
Answering FAQs related to products or services, features, account setup, billing inquiries, or general usage questions.
Logging customer interactions and creating support tickets for tracking purposes.
Escalating unresolved issues or complex problems to higher-level support tiers (e.g., L2 or L3 support) when necessary.
Salary:- 4.00 LPA Per Anum
Selection Process:-
– Personal Interview
– Communication Skills Check
– Technical Round
