Fincana Solutions Pvt LTD

Steps to Apply :

Register on the placement portal

Job Profile Offered : International Advisor

Offered CTC: 2.16 LPA+3 LPA on the basis of performance 

Specializations eligible:- Any Graduates ( except UIET )

Location: Kanpur & Dehradun

Job Description:

Job Purpose
To ensure a prospect / genuine / productive lead generation by the means of out bond calls dialed to
US/Canada, with a focus to contribute maximum number of closed cases.
Key Responsibilities
1. To make outgoing calls to prospect customer.
2. To try and sell the products and services to the customers on call.
3. To handle objections / escalations and queries regarding the product effectively.
4. To generate more leads from the people out-called.
5. To enter the details of every interaction in the system
6. To ensure continuity of services to company in terms of generating leads by manning the telephone
and other communication systems in the manner described in the FINCANA SOLUTIONS PRIVATE
LIMITED procedure manual and also Standard Operating Practices for each program.
7. To ensure that mandated Service Levels are adhered to on an individual, shift and team basis.
8. To deliver the highest quality of service clients and ensure high customer satisfaction.
9. To assist in the expansion of the FINCANA SOLUTIONS PRIVATE LIMITED network by
extracting all relevant information on new services from the case files and channels this information to
the network executive.
10. To cultivate the FINCANA SOLUTIONS PRIVATE LIMITED network of services and prospects by
building and maintaining a professional working relationship with them in the course of the case
handling.
11. To support shift leaders, supervisors or who so ever concern to achieve target service delivery and
financial goals.
12. To own and manage specific customer programs assigned.
Basic Hiring Requirements
Knowledge and skills
Language capability: must be at least bilingual with an extra flair of UK/US accent in order to be able to assist
the member in his/her own language which will ensure better communication, better quality in the delivery of
the service.
1. Basic Computer knowledge
2. Good telephone etiquette
3. Critical thinking and problem solving.
4. Worked/working with BPO Industry- International process would be an added advantage
Competencies
1. Customer service Orientation
2. Team Working
3. Flexibility
4. Self-Awareness and Professional Confidence
5. Achievement
6. Communication
7. Good Aptitude

Benefits:
1. Meal & Beverage facility
2. Lucrative Incentive (performance basis)

Why to FINCANA SOLUTIONS PRIVATE LIMITED
 State of art infrastructure
 Progressive Working Environment
 Chance to work with Kanpur’s oldest Internation BPO
 Fun @ Work
 Professional Environment
 Personal and Professional Growth

Shift Time (Day): 10:30AM – 7:30PM
Shift Time (Night): 05:00PM – 02:00AM

KRA:- International Advisor

Additional Criterion:- 7-10 unpaid training , if you will clear the mock test after
10 days you will be onboarded and the training will be paid ..Offered CTC:- 2.16 LPA+3 LPA on the basis of performance
Training Period (Tenure):- 7-10 days
Salary During Training:- Performance based
Salary After Training:- 2.16 LPA+3 LPA on the basis of performance