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We are committed to delivering outstanding software & solutions that are reliable, user-friendly, effective and to constantly improving our products.

Job Description: (Technical Support Specialist & Business Development Executive)

Technical Support Specialist Qualifications/Skills:
Excellent problem-solving and troubleshooting skills.
The ability to communicate technical information in an accessible manner to non-technical
Client.
A process improvement mindset.
Software maintenance and testing capability.
Vendor relations.
Basic knowledge of networking principles and operating systems.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Customer-service focus.
Collaborative mindset.
Hands-on problem-solving ability.
Knowledge of script languages such as Python, JavaScript, Java, C#, SQL etc.

Technical Support Specialist Job Responsibilities
Installs, modifies, and makes minor repairs to computer hardware and software systems.
Resolves tickets representing staff-generated technical requests or problems and troubleshoots
technical and process issues to maintain productivity.
Maintains system functionality by testing computer components.
Helps design and implement networks.
Consults with users to determine appropriate hardware and software needs and assists in
placing orders.
Maximizes computer systems capabilities by studying technical applications and making
recommendations.
Tests compatibility of new programs with existing ones.
Gathers data to identify and evaluate technical purchasing options.
Confirms program objectives and specifications by testing new programs, comparing them with
established standards, and making modifications.
Evaluates vendor-supplied software by studying user objectives and testing software
compatibility with existing hardware and programs.
Installs software and necessary applications for workflow.
Trains users on new software in person or through a variety of tutorial channels, including self
guided training videos, user manuals, and digital instruction pages, often in collaboration with
technical writers.
Maintains system capability by testing computer components.
Carries out software, network, and database performance tuning.
Documents hardware and software updates.
Keeps up to date on technical advancements by attending educational workshops, reviewing
professional publications, and participating in professional societies.
Prepares reference material for users by drafting operation instructions