Capgemini India
Get The Future You Want
How to Apply:
Interested candidates should register their details on Superset by clicking here: https://app.joinsuperset.com/join/#/signup/student/jobprofiles/abc7bbc1-c9c4-41a8-99dd-e61acfa84deb
After applying fillout, the given google form:
https://forms.gle/LyA13pCLPFgVFKeM7
Deadline: 11:59 PM on 17th September 2024.
Eligibility Criteria:
– BCA/ BBA (2024 pass outs)
– Open exclusively for WOMEN candidate.
– No active backlogs during the process or at the time of joining.
– Exposure to Engineering Software Tools.
– Familiarity with Manufacturing processes, including industry visits and training.
– Hands-on exposure to prototyping is a valuable asset.
– Knowledge of Engineering Basics and their practical applications.
– Adequate understanding of reading schematics and data sheets for components.
Job Title: Graduate Trainee – Engineering
Location: Noida
CTC: INR 3LPA + 25k one-time incentives
Interview Process:
1. Assessment 1:
– English MCQ (Clearance based on individual module scores)
2. Assessment 2:
– SVAR Test (Verbal Communication)
3. Assessment 3:
– Technical and HR Interviews
About Capgemini:
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future.
Capgemini in India comprises over 150,000+ team members working across 13 locations. We create opportunities for our colleagues to work on new-age technologies, along with the opportunity to travel internationally and work with the world’s leading brands. Our +50-year growth story is built upon the workforce of the future, and we enable our talent to excel in their careers by focusing on continuous learning and up-skilling.
Job Description:
Provide best-in-class customer service/problem resolution and technical troubleshooting to customer queries over the voice-based phone service and other contact channels and should be willing to multi-task across different channels of support
Ticket Management – Prioritize the urgency of the ticket, right categorization based on issues of the ticket, track status of the ticket (On-hold, Open, closed & resolved), Keep customers informed on status etc.
Business intelligence – use ticket data and analysis, tools and use best practices in the account to support customer
Service Delivery – Its our service to the customer and delivering what is expected
Customer Management – How effectively you are interaction starting from Greeting to resolution and call closure is what is expected
CHIP – Our intelligent AI BOT which help to answer customer query saving SD & customers time and effort on issue resolution. Also helps in making customer’s experience better
Service email retrieve – How effective are we in handling email as a contact channel and minimize hops between SD and the customer
Knowledge Management – How effectively we manage the Knowledge base to resolve customer issues
Service Marketing – Increase customer brand by bringing and here its Capgemini where we talk about tools where increase usage can help the customer
Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical/industries
Troubleshoot customer issues related to internet – troubleshooting, Password reset/session reset/renaming profile
Meet customer requirements through first contact resolution (Resolve an issue in the first contact itself)
Clarify customer requirements
Probe for and confirm understanding of requirements or problem
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Listen attentively to customer needs and concerns; demonstrate empathy
Candidate should not have any backlog at the time of assessment and joining Capgemini
Desired Skills:
– Should have excellent communication and English speaking skills.
– Should have good interpersonal skills and ability to perform under pressure
– Basic computing skills.
– Willing to work in a 24/7 environment
– Candidates must be open to relocate to any location and work in night shifts
Capgemini is committed to creating a diverse and inclusive workforce. We encourage qualified women candidates to seize this opportunity and contribute to our collective success. Join us in unleashing human energy through technology for an inclusive and sustainable future.