{"id":5576,"date":"2025-01-07T07:12:13","date_gmt":"2025-01-07T07:12:13","guid":{"rendered":"https:\/\/placement.csjmu.ac.in\/?post_type=jobpost&p=5576"},"modified":"2025-01-07T07:12:13","modified_gmt":"2025-01-07T07:12:13","slug":"british-telecom-bt","status":"publish","type":"jobpost","link":"https:\/\/placement.csjmu.ac.in\/?jobpost=british-telecom-bt","title":{"rendered":"British Telecom ( BT )"},"content":{"rendered":"

Steps to Apply :<\/strong><\/p>\n

Register on the placement portal<\/p>\n

Job Profile Offered : <\/strong>Trainee Associate<\/p>\n

Offered CTC:\u00a0 Stipend during training: INR 19,184\/- per month (in-hand)<\/strong>\u2022 CTC post 1 year: INR 2.75 LPA<\/strong><\/p>\n

Specializations eligible:- BBA, B.COM, BA, BBM<\/strong><\/p>\n

Location:<\/strong> Gurugram<\/p>\n

Job Description:<\/strong><\/p>\n

Company Overview: British Telecom (BT) is a leading global provider of communications services and solutions, serving customers in over 180 countries. BT’s services and solutions span IT networking, cybersecurity, cloud services, and more, offering a wide range of career opportunities for young professionals.<\/p>\n

Roles and Responsibilities:
\n\u2022 Resolve customer queries\/concerns via chat and back-office channels promptly and accurately, adhering to agreed SLAs.
\n\u2022 Provide accurate information and appropriate resolutions to customers.
\n\u2022 Maintain queue levels in alignment with SLA targets.
\n\u2022 Achieve operational targets and ensure quality standards are met.
\n\u2022 Develop and maintain a thorough understanding of BT systems and processes.
\n\u2022 Highlight issues affecting customer satisfaction to relevant teams and suggest best practices.
\n\u2022 Participate in ad-hoc projects to drive efficiency and process improvements.
\n\u2022 Fully support and take guidance from the manager, raising awareness of any factors affecting the performance of individuals or the team.
\n\u2022 Share best practices within the team and across the Digital Care Community.
\n\u2022 Adhere to relevant shift patterns and break schedules.
\n\u2022 Take responsibility for personal development and drive own performance.
\n\u2022 Ensure all participating students have mandatory documents ready.<\/p>\n

Essential Skills:
\n\u2022 Excellent English verbal and written language skills along with good typing (minimum 40 speed) and multi-tasking skills.
\n\u2022 Be flexible to work in rotational shifts.
\n\u2022 Good questioning and listening skills.
\n\u2022 Good empathy and customer ownership skills.
\n\u2022 Good cross-cultural awareness to be able to effectively communicate with UK customers.
\n\u2022 Good objection handling\/diffusing\/complaint handling skills.
\n\u2022 Good customer interaction skills with the ability to recognise the customers\u2019 needs.
\n\u2022 Good self-management (Attendance\/Break Management\/Adherence\/AHT\/Wrap).
\n\u2022 PC literate with good system navigation skills.
\n\u2022 Good data input skills.
\n\u2022 Good problem solving.
\n\u2022 Good MS Office (Excel, Word, Outlook) skills.<\/p>\n

Benefits:
\n\u2022 Insurance coverage up to INR 6 lacs.
\n\u2022 Eligibility for Internal Job Postings (IJP) after completing 18 months.
\n\u2022 Door-to-door pick-up\/drop facility within a 50km service zone.<\/p>\n

Shift Timings:
\n\u2022 24×7 shifts, 5 days a week.<\/p>\n

Skill Required:
\n\u2022 Excellent verbal and written communication skills.
\n\u2022 Strong problem-solving abilities and attention to detail.
\n\u2022 Ability to work in a 24×7 environment with a 5-day work week.<\/p>\n

Mandatory Documents Required:
\n\u2022 PAN Card (required for hiring)
\n\u2022 Aadhar Card
\n\u2022 Passport-sized photograph<\/p>\n

Hiring Process:
\n1. Online AMCAT Test: Virtual process (~10 Mbps internet required for smooth assessments).
\n2. SVAR Test: Virtual process for candidates clearing the AMCAT test.
\n3. Personal Interview: Final round, conducted either on-campus or at BT office (in-person).
\n4. Results shared by the next day of the drive.<\/p>\n

Technical Requirements for Online Assessment:
\n\u2022 Internet speed: ~10 Mbps for 100 candidates.<\/p>\n","protected":false},"excerpt":{"rendered":"

BT Group (formerly British Telecom) is a British multinational telecommunications holding company headquartered in London, England. <\/p>\n","protected":false},"author":6,"featured_media":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","jobpost_category":[75,155,156,157],"jobpost_job_type":[8],"jobpost_location":[15],"class_list":["post-5576","jobpost","type-jobpost","status-publish","hentry","jobpost_category-b-com","jobpost_category-ba","jobpost_category-bba","jobpost_category-bbm","jobpost_job_type-full-time","jobpost_location-gurgaon"],"acf":[],"_links":{"self":[{"href":"https:\/\/placement.csjmu.ac.in\/index.php?rest_route=\/wp\/v2\/jobpost\/5576","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/placement.csjmu.ac.in\/index.php?rest_route=\/wp\/v2\/jobpost"}],"about":[{"href":"https:\/\/placement.csjmu.ac.in\/index.php?rest_route=\/wp\/v2\/types\/jobpost"}],"author":[{"embeddable":true,"href":"https:\/\/placement.csjmu.ac.in\/index.php?rest_route=\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/placement.csjmu.ac.in\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=5576"}],"wp:attachment":[{"href":"https:\/\/placement.csjmu.ac.in\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=5576"}],"wp:term":[{"taxonomy":"jobpost_category","embeddable":true,"href":"https:\/\/placement.csjmu.ac.in\/index.php?rest_route=%2Fwp%2Fv2%2Fjobpost_category&post=5576"},{"taxonomy":"jobpost_job_type","embeddable":true,"href":"https:\/\/placement.csjmu.ac.in\/index.php?rest_route=%2Fwp%2Fv2%2Fjobpost_job_type&post=5576"},{"taxonomy":"jobpost_location","embeddable":true,"href":"https:\/\/placement.csjmu.ac.in\/index.php?rest_route=%2Fwp%2Fv2%2Fjobpost_location&post=5576"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}